At the moment, I'm "Write Angry" as opposed to the normal handle. I bought an MP3 player for next to nothing at Circuit City yesterday. I haven't had time to install it until today, as I was working overtime and it threw my whole body clock out of whack.
I installed the drivers tonight and burned some songs on the laptop to go on the thing. Then, the inevitable shenanigans with Windows...and the Windows Media Player which wouldn't download the songs, or the song list directly into the MP3, no matter how hard I tried. They should rename the "Windows Media Help" feature to "Adventures In High Blood Pressure."
So I smartened up only just a little more than last time when I tried to deal with Procrastinator Junior's Ipod Nano and Windows Media, by downloading each song onto the ******** Media Source organizer. Although the word "organizer" implies that it would put things in "order," as opposed to a state of "indifference." So after an hour of two including the song downloads, I tried to play a song and bppp. That was the sound of the player cutting out after three seconds.
Maybe there was just something wrong with that particular song. Okay, I cued up another song and it was a slice of the same, on moldy whole wheat toast. Sure, the little wave file that thanks you for choosing this player and lists the site for accessories and tech support worked just fine, but the music wouldn't.
I went to MP3 company's tech support page. Their FAQ or "self-help knowledge base" covers nothing and I think it's pretty clear what they want their customers to "do" with "themselves" or they wouldn't call it that. Strike One.
They suggested that you email their tech support if your problem isn't covered in the self-abuse, excuse me, the "self-help knowledge base." That I did and they said to wait for an email response back. Fine Jim Dandy, swell, goody, ter-riff.I killed time by going over to Warren Hsu Leonard's page http://www.screenwritinglife.com/ His latest post had a link to http://www.weirdfortunecookies.com/index.shtml which was just enough to put a smile on my face, but only for the moment and by the time I bookmarked the latter site, as well as cut-and-pasted the two sites to put up here, they responded with an email. That was fairly quick, but it was an automated response...
Dear Valued Customer,
"Valued," as in, you serve some purpose other than giving us money and we're sure we'll figure it out, eventually.
Thank you for contacting ******** ****.
I wasn't given a choice as you could not provide a product that will not work for more than three seconds at a time.
You will receive a response from our Technical Support Team as soon as possible. Our current average response time is 1 to 2 working days. Please note that sending multiple requests may cause a delay in receiving a response.Yeah, "I got your one or two days" right here, pal. Please note that sending multiple requests may cause a delay in receiving a response.
Which translates to, "we will get to you when we feel like it and if you send a follow-up email, we will shift into Ultra-Uber-Ignore Mode. You've been warned."Strike Two.
Then they had the audacity to put this in the email...
In the meantime, here are some additional resources that can help you get the most from your ******** experience.
Get ******* Customer Support Online! ******** Customer Support Services has an extensive online support option. With a Knowledge Base that helps you to quickly answer your questions, product documentation downloads, plus driver and firmware updates. This easy to use online support will help you get the most from your product. Just go to...
The "just go to," lists their site again, but they really mean is "just go to hell."
Now, mind you, I did my research on Cnet and all of the MP3 players in this price range had more or less, the same amount of complaints and caveats. A mother of a former classmate of Procrastinator Junior had recommend this player, as opposed to the Ipod Nano and Circuit City is dumping them for next to nothing. I reasoned it was because this is the end of the model year, so-to-speak.Still, you get what you pay for and I can hardly wait for the day that I get an MP3 player that will load and work as easily as my archaic software has worked with Windows XP. The only reason why they don't get that big *ss Strike Three is because I don't want to exchange the damn thing. Only to have to re-register, re-download...and who the hell am I re-kidding?